This is Palani from unit owner 903.
Sorry for looking to be too complaining. However for the monthly maintenance fees paid by each unit owner they deserve a better quality of service. Its unacceptable to see a repetitive pattern of same old policy followed by the management office which had to change for good.
On Aug 5th around noon, via email all the board members were alerted on the following issue:
Issue:
The Coin-mach laundry card machine was not accepting cash as it was full. Due to this several residents had to either buy a new 5$ card or could not do their laundry for few days.
Note : Also you are aware the credit card machine is not functional for the last 2 years except for few days it was operational.
Question to ponder
- Why the Cambridge management office could not even empty the cash periodically. Couldn't the manager mark this task as an routine maintenance work.
- What value are we getting for 132k plus payment made to the Cambridge management company per every year as an service fee ?
- If this simple laundry machine system could not be managed how good or efficient is this company could maintain our building ( approx 110 million dollar) ?
- Is there an inventory of laundry machines which are reaching end of life in our building and a recommendation sent to board for replacement.
Follow-up:
Note: We appreciate all the hard work provided by our staff and management company. At same time compromising the Quality of service we receive could over all affect our community name in the neighborhood or our property value. Our neighboring condominium association "Shore club" changed in one given year 3 management companies due to the poor quality of service. For management company we are one of customer for them, for us its our investment and we who live here.
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